Most of our pieces are made-to-order and are shipped within 10-14 business (can be a bit longer during the holiday season due to the volume of orders we're working thru) days via USPS Priority Mail. Priority Mail includes $50 insurance; please contact us if you would like to purchase additional insurance for your package. When items are in stock from our Ready Made Collection, shipping by the next day is our goal.
Since all of our pieces are made by our hands just for you or in small batches and not mass produced, we do not offer returns, exchanges or refunds; however, if you have a concern about the item you've received, reach out to us so we can take care of you. Please don't hesitate to ask questions before ordering.